OBIUWEVBI URIRINOGHENE OGHENEAKPOROBO

HMO Officer & Healthcare Administrator

Lagos, NG.

About

Detail-oriented and resourceful healthcare administration professional with over 3 years of experience in HMO coordination, medical claims management, and patient service. Adept at optimizing healthcare operations and ensuring regulatory compliance, leveraging a strong background in Public Health Informatics and certifications in Health Information Management. Committed to driving efficiency and delivering exceptional client satisfaction within dynamic healthcare environments.

Work

Reddington Specialist Hospital

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Billing Officer

Victoria island Lagos, Nigeria

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Full

Summary

Managed patient billing, payment processing, and financial reconciliation to ensure accurate revenue collection. Generated and reviewed invoices for consultations, procedures, and medications; recorded and reconciled payments; maintained organized billing records; prepared reports for the finance team; provided patients with clear explanations of charges and resolved discrepancies; collaborated with clinical teams to ensure accurate documentation of services rendered.

Highlights

- Generate and review patient invoices for consultations, procedures, and medications. -

Maintain accurate billing records and prepare reports for finance.

Collaborate with clinical teams to ensure services are properly documented for billing.

Provide patients with clear billing explanations and resolve discrepancies.

Receive, record, and reconcile patient payments.

St. Stephen Hospital

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HMO Officer

Lagos, Lagos, Nigeria

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Summary

Manages comprehensive HMO operations, processing claims, resolving disputes, and maintaining critical patient and billing records for efficient healthcare service delivery.

Highlights

Process an average of 100+ monthly HMO claims and capitation reports, ensuring timely and accurate financial reconciliation.

Liaise effectively with diverse HMO providers, successfully resolving 90% of claim disputes to minimize revenue loss and enhance provider relations.

Maintain accurate billing and patient medical records for over 500 active patients, ensuring data integrity and compliance with healthcare regulations.

Implement efficient documentation and filing procedures, reducing retrieval times for critical patient information by 15%.

Ibijola Medical Centre

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HMO Officer & Customer Care Representative

Lagos, Lagos, Nigeria

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Summary

Coordinated HMO claim processes and managed front desk operations, ensuring seamless patient experience and accurate record-keeping.

Highlights

Coordinated HMO claim submissions and approvals, achieving a 95% approval rate through meticulous documentation and follow-up.

Managed front desk operations, handling an average of 30+ patient inquiries daily with a focus on delivering exceptional customer service.

Maintained up-to-date client and medical records for over 200 patients, ensuring data accuracy and accessibility for healthcare providers.

Streamlined patient intake processes, contributing to a 10% reduction in average patient waiting times.

Central Hospital, Ughelli

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Volunteer Health Information Manager

Ughelli, Delta State, Nigeria

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Summary

Supported patient record management and data entry, contributing to the organization and accessibility of vital health information.

Highlights

Assisted in managing over 500 patient records, ensuring accurate and organized data entry into the hospital's information system.

Contributed to maintaining data integrity for critical health information, supporting efficient clinical operations.

Provided essential data entry support, improving the timeliness of record updates by 20%.

Municipal Hospital, Sunyani

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Health Records Officer (Practicum)

Sunyani, Ghana, Ghana

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Summary

Managed health records and compiled patient data reports during a practicum, gaining foundational experience in health information management.

Highlights

Managed and organized health records for a diverse patient population, ensuring adherence to hospital protocols.

Compiled comprehensive patient data reports, providing actionable insights for medical staff and administrative planning.

Gained practical experience in health information systems, contributing to the efficient flow of patient data.

Education

Catholic University College of Ghana

Sunyani, Ghana, Ghana
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BSc Public Health Informatics Grade:

Languages

Urhobo

Native

English

Native

Certificates

Career Kickstart Employability Programme

Poise Nigeria & Oxfam

Soft Skills in the Workplace

Poise Nigeria & Ministry of Labour

HR Basics for Professionals

HR Nigeria & Certification Edge

Health Information Management

NAHIMS - Univ. of Calabar

Skills

Healthcare Administration

HMO Claims Processing, Capitation, NHIS Liaison, Private HMO Liaison, Medical Billing, Patient Record Management, Public Health Knowledge, Health Systems Knowledge, Eligibility Verification, Claims Follow-up, Claims Auditing, Claims Reconciliation, Workplace Compliance, Data Protection Standards.

Administrative Support

HR Administrative Support, Employee Onboarding, Scheduling, Document Control, Paper Filing, Electronic Filing, Office Coordination, Expense Tracking, Employee File Management.

Customer Service & Communication

Client Interaction, Customer Service, Strong Communication, Client Engagement, Dispute Resolution.

Technical Proficiency

Microsoft Excel, Digital Documentation, Microsoft Office Suite, EHR Systems, Record Software, Data Entry.

Organizational & Project Management

Team Collaboration, Time Management, Multitasking, Organizational Abilities, Detail-Oriented.

Billing & Invoicing Software

Sage Accounts Receivable Management Financial Reporting & Documentation Compliance with Tax & Regulatory Standards Customer Service & Communication.